Offshore outsourcing testing.
Doing any business means changing and evolving, especially when your hosting business grows rapidly and you start growing in terms of your client base you start feeling difficult to manage your clients from your in-house operation. You need to manage it well by means of providing your clients excellent service doing it extendedly well as it count to your reputation and further existance, probably this is the right time you start looking for an offshore support. But its really again difficult to find a reliable and stable offshore solutions especially best designed to your need. As per my knowledge most of the outsourcing company either lacking behind in providing tailor made solution and transparancy, and evenually you are lossing control over them. When you look for ultimate solution you should check with few points listed here to determine a reliable and capable outsourcing support whom you are going to vertually transfering your credibility and reputation.
1. Know thyself; Know their market reputation and user reviews.
2. Test their capability.
3. Check they have sufficient number of knowledgeable and experienced support staff.
4. Make sure they are flexible.
5. They operate in a transparent environment.
6. Check their response time for a critical issue and always opt for a free trial.
7. Check they provide you different level of support.
8 Check them through some references of ultimate users.
9. They should be able to set up a system where people can get taken care of in reasonable time with right amount of support.
10. Go through the confedentiality agreement and their TOS.
I hope this link would help you to get an overall review of few reliable and reputed outsourcing company;
http://www.webhostingtalk.com/showthread.php?s=f1f50668af2f02410195cb2c2f9a53a4&threadid=414542&perpage=15&pagenumber=1
http://www.webhostingtalk.com/showthread.php?threadid=427592
Bob said,
June 27, 2006 @ 11:02 am
It is important to manage soft issues like culture and innovation and building a mutually beneficial and positive working relationship with your outsourced partner.
Adam said,
June 28, 2006 @ 3:59 pm
Even in our high-tech world, we still need to feel secure ( safety is basic need as defined in Maslow’s Hierarchy of Needs), especially when you look for outsourcing you need to go in safe and secure hand.
Edward said,
July 1, 2006 @ 3:37 pm
I rememember the quote by Alphonso Jackson “The other part of outsourcing is this: it simply says where the work can be done outside better than it can be done inside, we should do it”.
The basic reason I see that outsourcing allows companies to reduce costs and that benefits consumers with lower cost as an end users.
christopher said,
July 25, 2006 @ 12:01 pm
Especially when you choose a new outsourcing company it is most important to check thier reputation and reliability and you should opt for testing their support with an issue you can measure their etiquette, responsiveness, and expertise by way of judging their knowledge and level of technical skills for correcting actions taken to resolve that issue.