eCommerce Hosting
We am currently dealing with 30 Signups per day.
We know we had downtime on server6… but not all of the signups are due to this as We am finding out.
We am going to put a list together, but one such example is a ticket We have pasted below below.
Honestly , We feel like We am not getting what We am paying for at all. We fixed many of the problems on server6 and server5 by eCommerce Hosting company self over the past few days and neither web hosting company or We felt anyone was helpful at all.
There was more than one occasion that We asked someone to do something simple like start httpd after debug (took me 5 minutes and We am NOT a Linux guru at all). We can say something and then be told:
OK, or Someone is working on it, etc. and find out later that no one has done a single thing at all.
We spent a fair amount of money advertising this month and am seeing clients like the one below cancel for what We consider to be a stupid reason to loose a good customer. $100 he pays me, one bad or poor answer, We loose more than $100 off it.
Earlier in the morning yesterday after the server6 restore, We had sent a detailed email after doing the same detailed instructions on AIM regarding what else was needed on server6 to restore it (basically a few rsyncs, debug and start httpd, reboot). We come back later in the morning and no one had started anything and httpd was down. We had to fix that, bind as well as eCommerce Hosting company sql. Even worse, during that time, someone pops up on AIM to tell me it is down. Of course it is!!! web hosting company told me he had also given the same details on AIM when someone finally did come on (another issue in itself).
Another example, yesterday, We was online all day and night until 5 AM today. A problem with eCommerce Hosting company sql on server5 existed along with bind failing. One person at your office on AIM said a tech was working on it. So We told this person We would leave it alone and let them work on it which was a bad mistake. We come back 30 minutes later to check an email and someone comes on AIM and says eCommerce Hosting company sql is down on server5 as if We didn’t know this and expect someone to be working on it. Ok, We know this, and someone there is supposed to be working on it right? We must have been wrong. We ended up working on it for a while and got it working along with bind and ftp and a reboot fixed the rest. This happened several times yesterday . Why am We fixing things your techs should be able to fix just as fast or faster?
We may as well pay eCommerce Hosting company self to do this.
A few weeks back We was very close to writing a good report on add site link. This would be invaluable advertising for you. In fact, We can’t pay for better advertising eCommerce Hosting company self. We even thought about offering to say you provide our support on our own site so we can try to market your services to others. .
After talking to web hosting company about the issues over the past 24 hours, and what We am seeing while catching up on cancellation notices today, we are ready to take our business elsewhere.
We chose add site link who was not eCommerce Hosting company lowest priced option just because of the fact that you seemed anxious to try hard to earn and keep our business, seemed to know our business, and would manage our servers and handle our tickets all in one. We am experiencing the exact issues We was worried about and expressed concerns about before We signed up. The issues above, and poor or canned answers and/or answers which are hard to understand.
We am sure you know We try to be very open and give and take suggestions. We don’t just want, We dream of working close enough with a firm that We feel like they are part of eCommerce Hosting company company. We was even considering paying add site link more money to start handling sales/billing for me as well as emergency phone support so you would be eCommerce Hosting company entire outsourced solution. We now am sickened and discouraged due to the fact that it is Christmas in 2 days, We have spent a lot of our extra cash flow on marketing and now We have to worry every hour about eCommerce Hosting company servers health and if they are indeed in good knowledgeable hands.
We can tell you that despite the fact We am not a Linux guru, We know when We am dealing with someone who knows what they are doing. Over the past few days, some of the people We speak with must not know what is going on if We can fix the things that We did yesterday without an education in IT or any real Linux training other than eCommerce Hosting company own learning.
We did write you regarding eCommerce Hosting company concerns on what happened yesterday morning with server6 and how nothing was done as asked even after We emailed and AIM’ed personally to someone as did web hosting company on AIM on what was needed.
eCommerce Hosting company question to you… is add site link wanting our business still or have you decided you don’t?
If we aren’t a good match, then fine We will move on after year end. But We think it is time We know what is going on and that someone take responsibility for eCommerce Hosting company servers being server, up and working correctly and if they don’t know what they are doing, to admit this. Replies should be audited occasionally by a team lead (and of course eCommerce Hosting company self now that We am on alert for this). If a representative cannot answer a simple request with an answer that makes sense, or at least acknowledge and pass it to someone who does know what they are doing, or how to answer, then they shouldn’t be responding to the tickets at all. We have chatted with you before and We know you are an intelligent person who knows this business and has ambitious hopes for a successful business. We am afraid to go through more tickets to see what kind of replies are there, but do you think the one below was sufficient?
We know eCommerce Hosting company email is long and winded, but please realize eCommerce Hosting company personal feelings when We see things like We have lately.
We look forward to your reply and addressing eCommerce Hosting company concerns.
