Error 691: Invalid Username and Password (For Broadband Users)
You are bound to get these error once in a while, major reasons for this error:
Your account is suspended.
You have the wrong username and password.
Your dialer has gone corrupt.
How to get this error to go away:
1) Check the username and password you are typing in the dialer.
2) Check which number the dialer is dialing, it should be ‘0,38′.
3) Recreate the dialer. Steps to recreate dialer:
a) Go to ‘Start’ >> ‘Control Panel’ >> ‘Network Connections’ >> on the left hand side you have the option ‘Create a New Connection’.
b) Follow the steps as: click on ‘Next’ >> ‘Connect to Internet’ >> ‘Setup Connection Manually’ >> ‘Connect Using Dialup Modem’ >> ‘ISDN Channel’ >> type: Tiscali as ISP provider >> dialup number as ‘0,38′ >> then enter your username and password >> click ‘Finish’.
4) Try to connect. Ths should work If your acount is not suspended. If no, call the tech Support or better, billing to confrim whether your account is suspended or not.
