HOW TO RETAIN CUSTOMERS:5 POINTS TO SUCCESS

It is hard to attract a customer, but it is even harder to retain a customer. In today’s competetive world, every company tries to attract customers by low cost hosting price and high quality tactics, but cannot give as promised.

Here are some suggestions for you to retain a customer.

1. GIVE WHAT YOU PROMISED:There are many web hosting company out there who promise high webspace, low costs and lot of exaggerations but cannot fulfill most of them. A customer may sign once but he wont think of choosing the same service again. Advertise only the features you can offer. Do not exaggerate the features you cannot provide. You many not be able to offer all the services, but the customer will be happy if you give
what you promise.

2. INFORM, DONT HARASS:Many companies send information to customer by e-mails, but there are some web hosting companies which send e-mails everyday informing about their sister concerns or partners. Some firms also take the advantage of trust and send spam. Mail sent once can be read by anyone, but sending such junk mails can infurate any customer. Send e-mail, but only if it is essential. Sending mails for commercial purposes not only hampers your reputation, but you may also lose your customer.

3. PERSONALISE: Make the customer realise he is special, by offering small discounts or incentives while renewing or give him additional webspace,etc. You may offer something that may require some expenses now, but will result in substantial profits later. Let the customer know you need him, rather than he needs you.

4. INTERACT: Make sure the customer is satisfied by asking his feedback, suggestions, comments etc on your services once in 2-3 months (but not frequently,you may annoy them). He may be facing certain difficuties which you did not know of or he may have certain helpful advice. You may or may not implement his advice, but your listening patiently may increase your value in the view of customer.

5. QUICK SERVICE: The most critical aspect, which may gain or loose your customer. If customer has a problem, troubleshoot it fast. If you let the problem pending or do not pay attention, you may easily lose a customer. Take every effort to solve the problem, if you can’t, take outside help, but do not give up on problem easily. This is the most common problem while dumping a service.

Finally, keep updating your services. Add new features to keep your customer interested and the customer will never think of any other services again!

Outsourcing is a major economic decision of any
establishment, it can make commendable differences in
the working and profits to the establishments.82% of
Fortune 1000 companies have outsourced some part of
their Information Technology function
Setting an 24/7 web support is an expensive as well as difficult affair,
but equally essential.The reputation of a good company will be spoilt if
its support system does not match standards.

Problems in managing own tech support
Cost of expensive infrastructure.
Cost of Manpower.
Necessity of working round the clock.
Making sure there is no network failure.
Low productivity
Higher costs

All this happens to be a cumbersome job if you have to manage both
establishment and support centre.This proves to be a strenuous job.
These problems could be easily resolved thanks to Outsourcing.Outsourcing
provides an affordable and easy solution to such problems.You would also
be free from tensions of network failure,employee problems, etc.

Tech support can be advantageous to you in following ways:

1.SAVE COSTS:By opting for tech support, your company saves an substancial
amount.

The survey by McKinsey Quarterly noted that the companies could achieve a
39 percent cost savings by moving work to areas where salaries and other
costs were much lower.

You would have to incur no Infrastructural and manpower costs.You would
just pay the the costs of services used.

Users of Offshore IT Service providers have saved 50% to 70% over the cost
of Outsourcing similar projects to On Shore Service providers.

Cut out costs, increase your profitibility!

These funds can be effectively used in other operations of your
establishment.

2.RECEIVE OUTSTANDING SERVICES: If you choose a reputed outsourcing company,
you will receive reliable and quick service, not to mention access to
experienced & highly skilled technicians round the clock.You will also
able to solve your difficulties within minutes!

The survey of 27 of the world’s largest financial institutions shows that
the shift in operations towards offshore Outsourcing is already well
underway.

But how to choose a reputed tech support????

3.TAKE A TEST DRIVE!:This is most secure way to know wheather a company is
really a quality tech support.

Many good companies offer free 30 days trial.Opt for many such trials.If
any of the company is a good one, they will give you the best service.If
not, duck out!

You will find atleast one good tech support.But dont subscribe yet!

4.DROP A TICKET:Drop a ticket with any problem your organisation faces
regularly.If they troubleshoot right it within the given response time
satisfatorily.

5.FINALLY, DO RESEARCH:Try to get as much information as possible, from
your associates, forums, friends, etc.

Myths on tech support

1.Americans are losing jobs due Outsourcing
Jobs lost on Outsourcing are very few:less than 1% in gross job
turnover.In future it is predicted that only 0.7% of jobs will be lost,
which does not mean millions of Americans will lose jobs as rumours
suggest.

2. Outsourcing means bad quality
On the contrary,Outsourcing provides best quality of support.Access to
large team of skilled and experienced techs,high level of
infrastructure,Instant response are few of the aspects.
There are various organisation such as Microsoft, Amex, Motorola, Boeing,
Avon, Citigroup who opt for tech support.It is feasible from economic
point of view.
A McKinsey study says the money saved from the lowered costs of
Outsourcing and redeployed labor produces a net gain in the United States.
Offshore Outsourcing Services are expected to save the companies
approximately $1.4 billion each by 2008, according to a report from
Deloitte Research, a global management-consulting firm.

We are pleased to inform you that we have launched new
web services for your benefit. These subsequent features
have now been introduced keeping your demands and
betterment of your websites in mind.

Web Designing:Give a new look to your website,renovate it our assistance &
attract immediate customers.

Web development: Are you looking for a website or a new software?We will
design a customised and user friendly website or software to fulfill your
every need.

Search Engine Optimization:In this age of competetion,It is critical for
your site to improve its ranking in search engines.We have developed some
automated tools which will aid you to see and and analyse existing
rankings & pointwise summary of your present design.Our team of developers
will assist you in every possible way to shape a very user friendly
website with targeting keywords to list your site in top rankings.

Earn money:We have also commenced Additional Affiliate programs, so that
you can acquire and gain from us.You can earn money by reffering our
services to your acquaintance, friends and online potential customers.You
can ask your friends or potential customers to put your name in message
box when they signup for our services & we will credit your account with
25% we receive from the new signup.
Feel free to contact us if you have any queries, our salesmen will be glad
to help you at sales@ukhost.com.You can also contact our online livechat
operator anytime for futher information.

This email is intended for the benefit of existing customers of UKhost
only.If you are not a customer of UKhost, then please ignore this message.

We all have seen science fiction in Hollywood movies like Artificial
Intelligence, I,robot, etc.
The ASIMO,is the first generation humanoid, has all the basic features of
future.It can walk,talk, remember,etc.
If this is scenario now, we can very well expect a robot as our servant
within 10 Years!
But are we ready for it?
Hollywood movies have already shown us what would happen if we give power
to robots,still should we think of developing them?
We are totally dependent on our scientific gadgets today, it would not
take us long to get addicted to robots too.
If we develop robots……..The world would totally revolutionize, our
lifestyles, our way of work……..everthing we ever imagined!
Our houses would be clean, Production would be on time, robots will give
rise to new business and perhaps, new technologies

But on other way,we may stake the jobs of millions of
workers,or……..even us.We may become slaves to the machines or we could
even jeopardize our own existance!
So should we ourselves give a hand to the rise of machines?

ABOUT UK Web Hosting :

At our web hosting station, we have a complete web hosting solutions and we are the best when it comes to professionalism in web hosting industry. We not only aim for quality hosting services but we also have excelled in 24/7 customer support. It is a well-organized Technological Hierarchy where web hosting resides providing all kinds of hosting like shared web hosting, semi-dedicated web hosting, reseller hosting as well as dedicated hosting.
We customize according to your business needs. The best part is we offer our solutions at a very reasonable price or what we call It As “BUGDET HOSTING”.
So, sit and relax because web hosting UK will take you to a destination of a height to success where you keep going further and further and there are certainly no jolts to take care of.
In our technological web, we focus only on our customer’s because we believe if they are satisfied our company is successful in our motive. Our team staff is efficient as well as they shoulder their responsibilities to complete customer satisfaction. They simply love to work 24/7 to keep customers groomed every time they need to be. Our staff dedication and determination is the base and foundation of our company.
In short, we are the best in both Csat (customer satisfaction) as well as Esat (employee satisfaction).
We are recognized as one of the best e-commerce web hosting company. We also promise to keep up with 99.99% uptime, we don’t say it cent percent because lets face it NO ONE IS PERFECT BUT WE ARE PROUD TO BE THE BEST.
We preach and teach only honesty and dedication to our excellent staff so that individuality between customers is maintained.

Customer satisfaction is our top consideration & we prioritize to deliver every requisite service required by customer to excel including exceptional 24×7x365 days quality free Tech Support, Secure UK web hosting assurance, Hosting tools, etc. We will serve you with our best services, regardless of your organization’s extent. Our company can cater to requirements of any customer, be it small business or a large corporation. We will strive to provide tailor made solutions, if your requirements are unique.
We are performance driven & do not have policy of delaying customer difficulties. In addition, we have technical infrastructure to eliminate any type of possible downtime. We have the fastest servers to provide that ultimate Affordable Hosting quality.
We have a professionally experienced team to cater customer’s every need. Our Pc tech staff is full-time committed client’s progress & will answer your problems or queries with ease. We are also up-to date with latest technology and tools to give you complete advantage over any Hosting company in the UK.

FREQUENTLY ASKED
QUESTIONS –

BASICS –

Q1. Will you place ads on my site?
A1. When you join us, u are attached to a BRAND, which itself gives you
A boost in the development of your website.

Q2. If I join you, will you allow me to advertise for money on my website?
A2. Certainly, you can put your foot down to any advertising commercial.

Q3. What if I want to host my friends and relatives?
A3. Well, your wish is our command. You can surely go ahead with it.

MODES OF PAYMENTS –

Q1. What do I get from setting-up by you people?
A1. First of all there is no Setup-Fee for you to pay, that’s good, isn’t
It!!!

Q2. Will I be paying any kind of tax amount on my payment that I
Make to you?
A2. There are no Hidden Charges, every payment that you make are
All inclusive of all TAXES.

Q3. Am I secured with you?
A3. Well, we offer you 30 days Money-Back Guarantee.
Every payment you make is secured under the Data-Protection Act
This is only an option if u wish to pay us in that way .Otherwise
You always have an alternative which we call ‘The SATISFIER
Way’.

Q4. What forms of payment do you accept?
A4. Now “The Satisfier Way” -
a) MasterCard
b) Visa
c) American Express,
d) Discover,
e) Pay pal.

Q5. Will I be charged if I upgrade or downgrade the plans when I sign
Up?
A5. As you can see our aim is guide you in all ways, there are NO
Hidden Charges.
And we believe to make a never-ending bonding relationship with
Our client.

Q6. How long does it take to setup my account?
A6. It depends on the type of payment that you make to us.
For e.g. – Payment from credit card, will take maximum 15 Minutes.
And payments made from any other source will require
Up to 10 Hours.

Q7. If I wish to upgrade at any time with you, how is the procedure going
To Be?
A7. You can upgrade your hosting package at any point of time you wish to, all you have to do is
Fill up an upgrade form and you are done without any additional
Charges.

TECHNICAL DETAILS –

Q1. What kind of servers do you offer to me?
A1. We have both WINDOWS SERVERS (O.S.-Microsoft windows 2000) as well as
UNIX/LINUX SERVERS(O.S.-Redhat 9.0/Redhat Fedora) web hosting servers.

Q2. Do you have a large download file that I can test your speed with?
A2. YES, of course we do…as we told you customer satisfaction is what we
Require.

Q3. What control panel do you use and do you have a demo?
A3. a) WHM/Cpanel is used for UNIX/LINUX Hosting .
b) WINPANEL is used for WINDOWS Hosting.

IF you wish to view a demo, you can proceed with the following
Procedure –
LOGIN – demo
PASSWORD - demo

Q4. Do you offer Telnet or Shell Access?
A4. No due to security reason’s we do not offer telnet or shell access but you
Can still able to unzip files on the server using our file manager as well
As the ability to setup cron jobs.

Q5. Can I password protect directories?
A5. Yes you can password protect directories in both the cpanel (win &
Linux).

DNS (DOMAIN NAMING SERVER)

Q1. How long does it take to get my domain working?
A1. It takes up to 24-48 Hours for a domain to fully propagate.

Q2. Can I view my site even though my domain’s name servers haven’t
Propagated yet?
A2. Yes, surely this is how you can do so -

http://youriphere/~yourusernamehere/

Q3. What do I set my domains name server’s to?
A3. You shall receive all the necessary information through a welcome
E-mail from us.

WE ARE GRATEFUL THAT YOU HAVE HAVE SPEND
YOUR PRECIOUS TIME IN ORDER TO ACHIEVE ALL THE
REQUIRED INFORMATION TO HOST A WEBSITE.