Doing any business means changing and evolving, especially when your hosting business grows rapidly and you start growing in terms of your client base you start feeling difficult to manage your clients from your in-house operation. You need to manage it well by means of providing your clients excellent service doing it extendedly well as it count to your reputation and further existance, probably this is the right time you start looking for an offshore support. But its really again difficult to find a reliable and stable offshore solutions especially best designed to your need. As per my knowledge most of the outsourcing company either lacking behind in providing tailor made solution and transparancy, and evenually you are lossing control over them. When you look for ultimate solution you should check with few points listed here to determine a reliable and capable outsourcing support whom you are going to vertually transfering your credibility and reputation.

1. Know thyself; Know their market reputation and user reviews.

2. Test their capability.

3. Check they have sufficient number of knowledgeable and experienced support staff.

4. Make sure they are flexible.

5. They operate in a transparent environment.

6. Check their response time for a critical issue and always opt for a free trial.

7. Check they provide you different level of support.

8 Check them through some references of ultimate users.

9. They should be able to set up a system where people can get taken care of in reasonable time with right amount of support.

10. Go through the confedentiality agreement and their TOS.

I hope this link would help you to get an overall review of few reliable and reputed outsourcing company;

http://www.webhostingtalk.com/showthread.php?s=f1f50668af2f02410195cb2c2f9a53a4&threadid=414542&perpage=15&pagenumber=1

http://www.webhostingtalk.com/showthread.php?threadid=427592

Searching for somewhere online to meet new people, discuss hobbies, plan events, or just have fun chatting? Internet forums have been around for some time on the web and generally are free and easy to setup. Forums are mainly online discussion web sites where people share information and chat grouped around a set of topics. One example might be a local photography club. You could setup topics around types of cameras, locations for shooting, local events and meetings, printing tips, etc. Generally there are administrators and moderators that help to keep the discussion uniformly and on topic.

Few items to consider when starting an online forum include.

Cost - Generally you can find them for free. There will presumably be some advertising on the site, but don’t most sites now a days?

Features - Does the forum support avatars, private messages, user levels, themes, etc.

Security - Is it possible to develop forums that only register users can post in? Helps to avoid those spammers.

You should be entirely able to control who is in your forums. One bad apple spoils the bunch. On that same note, it is common for a forum to have moderators. These are people that help impel the rules in the forum. Make sure you choose your help wisely. When it comes to administrators, there should only ever be one. Administrators have the keys to the city and can set your forum ablaze.

Finally to make a forum a hit you need to attract people to it to join. Obviously if it is for a church or some other settled group, this is nearly easy. Tell your friends, family, club members. If you are starting from zero, do the same. Tell people, show people, invite people. Check to see if your forum site is indexed in search engines like google. Once you get past that basic setup and recruitment your will soon be on your way to having a forum that you and your friends can enjoy.

Directory submission service is a distinct service and not a simple data entry job as most people think. Directory submission requires specific knowledge of SEO and the skill level comes into play when a limited space is available for submission. Most unskilled or non-seo submitters aim to harvest the latter part of the description if its too long without knowing that most times it hurts the campaign and the whole purpose of directory submission is lost by that very SIMPLE looking crop.

A skilled Directory submission service provider will always have 2 sets of the description and anchor ready before he starts submission. This factor is fully lost while doing an Automated submission. Accurately why one should never try using an Automatic Submission. Manual submissions done specifically taking care of the best available category. The match-making process is best done with the HUMAN factor.

There are very less directories that allow automated submission and most have a verification code entry to inhibit such process. The Automatic soft wares miss out on these directories which consist of a majority of the total web directories.

Also observable is that directory submission looses its purpose if submitted to the wrong category – either it is rejected by the moderator or if listed, does not help with the Search Phrase. An imperfectly listed website will not pull its weight with the Keyword linked to it. Rather it’s a wasted attempt.

The first minute of a visit to your website is the most important. It will decide whether the visitor will stay around or move on to another site. Your site must meet certain criteria in the visitor’s mind in order to prove that your site is worthwhile. Otherwise, CLICK and the visitor (potential customer, if you run an e-commerce site) is gone.

The first 30 or so seconds (hopefully less than that) after typing in your URL or clicking on a link, the visitor waits for your site to download. In most cases if nothing shows up within the first 20-30 seconds the visitor will hit stop and move on to another site. Having a fast loading front page is one way to ensure that visitors stay to see your content.

Tip: If your site is graphics intensive, have an opening splash page on your site warning visitors that your site could take a little longer than usual to download and offer them an alternative, a low bandwidth version of
your site.

After the page has finished loading, the visitor will give it a once over to see if the site looks professional, at least to an extent. If the front page is 50 screens long, has a purple background with green text, and a logo that looks like it was made in Windows Paint then the visitor will leave. However, your site doesn’t have to look like CNN.com or News.com, as long as it provides good content. A very large percentage of Internet visitors will continue to surf your site even if the design isn’t that great, as long as the information you have is good.

A visitor will then look around the front page to determine if your site is useful. If they came looking for a specific piece of information, they’ll scan your site to see if there is a section/link where the answer to their question may lie. If they were just surfing the Internet not looking for anything specific, they’ll be looking to see if your site is interesting, and whether it has content that is worth perusing. Either way, make sure that your front page makes it rather obvious what’s on your site.

If the visitor determines that the site is useful or entertaining to them, they’ll try to get the hang of your navigation system and site organization. If they get frustrated, more likely, they’ll soon leave, unless your site provides some of the most compelling content on the Internet. This is where having a good navigation scheme comes into play.

Your site’s next goal should be to turn visitors who have stayed up to this point into ‘regulars.’ This can be done by putting up a notice on your front page saying “Updated ___ (weekly, daily, monthly etc.)”, having a newsletter, or simply asking people to bookmark your site.

This last step applies only to e-commerce sites. You’ll have to convert these newsletter subscribers or visitors who have stayed up to this point into paying customers.

Good luck!

With increasing frequency over the past three months, All the webmasters are in a thought of how they can database their growing site. This article won’t tell you everything that you need to do, step by step. But rather, it will introduce you to the technologies and options available to you in this endeavor.

1.) What does it take?

I’ll start by saying this: It isn’t going to be easy. Unless you have a knack for programming and database design, and a lot of experience to boot, you’ll either have to end up hire a database programmer, or spend hundreds of hours learning how to do it yourself. Before you start a project of this magnitude, ask yourself whether it is really necessary. Is the time and/or money that you invest in the databasing of the site going to pay off within a few months? Could you make-do with a couple of Server Side Include calls instead? Keep in mind that if you want to add features such as real-time inventory status, extensive product catalogs, or personalization, you have no choice but to go with a database.

2.) What are my options?

You have a few options open to you:

i.) Do it all yourself
If you have programming experience in a language such as PERL, you shouldn’t have many problems databasing your site, although you might have to spend a couple dozen hours learning to work with mySQL and design a database.

On the other hand, if you have little or no relevant programming experience, learning how to design a database, work with mySQL/mSQL/Access and program in a language like PHP will consume a considerable amount of time.

ii.) Do some of it yourself, and outsource some parts of it!!
If you’re short on time, and you have some programming experience you may want to consider doing some of the simpler tasks yourself and outsourcing the rest. Be aware though that good database programmers are not cheap. Be prepared to pay!!

iii.) Hire someone to do everything for you
If you have some cash to burn, hire a professional to do it all for you. Depending on your needs, you’ll end up paying for a complete database.

3.) The technologies that you have available

The first thing that you need to do is decide whether the site will be hosted on an NT or Linux/Unix server. I won’t get into the pros and cons here. I’ll sum it up like this: Doing databases on an NT server is easier than database programming for Linux, but it’s going to cost you a lot more.

4.) Links 2.0 may be all you need

Links 2.0 is a set of highly-customizable PERL scripts that allow you to maintain a Yahoo style directory. It allows you to add/delete/edit/approve sites via a web interface, add/create categories and sub-categories, and more.

In today’s competitive world it is very essential to give a kind of support which will be faster and easier for your clients. In the process of providing better services to the customer Live Chat support plays a very vital role.

To grow in a Business of providing services, swift communication with your customers is very important. There are many ways to interact with the customer of which live chat support is one which allows you to directly communicate with the customer online. By using live chat services you are able to have a better communication because with this you don’t face problems of verbal communication. It is more reliable than verbal communication, as it is in a typed format. With the live chat support the interaction is directly with the client and no issue of lack of understanding due to bad line just as in case of telephonic lines in voice support. No issue of misunderstanding due to accent differentiations. Skills you need are good typing skills and good command over English Language and avoiding grammatical mistakes.

Qualities for a Live chat support Executive should have are listed below:-

i) Good understanding skills he should be able to understand the queries of the customer so that he can give him exact solutions for his queries.

ii) He should posses command on the computer keyboard with good speed.

iii) He should have the ability to gain the customers confidence.
iv) He should have an ability to win the customer with politeness.

v) He should have decent knowledge of the subject on which he is going to chat with the client.

vi) He should not pass on any fake or wrong information.