Different methods of publishing sites using Plesk control panel..

Here’s a brief documentation on creating & publishing sites using different methods. Once you add a Domain in Plesk control panel, you can create your site content (Web pages, scripts & graphic files that compose your site) on your home or office computer & then publish it to the web server in any of the following ways:

* Through FTP connection (most common & easiest way),
* Through Plesk File Manager,
* Through Adobe Dreamweaver or Microsoft FrontPage software.

Let’s go through each of the following processes one-by-one.

1) Publishing Sites Through FTP:

1. Connect to the server with any FTP client program, using FTP account credentials that you specified during setup of hosting account or obtained from us in the welcome email. Ensure that the passive mode is enabled if you are behind a firewall.
2. Upload files & directories that should be accessible through HTTP protocol to the httpdocs directory.
3. Place your CGI scripts into the cgi-bin directory.
4. Close your FTP session as you’re done with publishing the site using the FTP method

2) Uploading Sites Through Plesk File Manager:

1. Log in to Plesk control panel.
2. Click the domain name you need.
3. Click File Manager in the Hosting group.
4. Create & upload files & directories.

Place the files & directories that should be accessible via HTTP protocol to the httpdocs directory. Place your CGI scripts into the cgi-bin directory.

* To create a new directory within your current location, click Add New Directory in the Tools group, specify the directory name & click OK.

* To create new files in the required directory, click Add New File in the Tools group, in the File creation section specify the file name, select the Use html template check box, if you want file manager to insert some basic html tags to the new file, & click OK. A page will open allowing you to enter the content or html-formatted source of a new file. After you are done, click OK.

* To upload a file from the local machine, click Add New File in the Tools group, specify the path to its location in the File source box (or use Browse to locate the file), & click OK. You can upload up to 3 files at once through three separate File Source boxes. If you are uploading an archive file (.zip or .rar), select the corresponding Upload archive & extract it check box to extract the uploaded archive contents in the folder where the file was uploaded.

* To view or edit an existing file, click its name. When editing an HTML file, Plesk opens internal WYSIWYG editor by default. If you want to edit the source code of the HTML file, click Html. To return back to WYSIWYG mode, click Design.

When you upload web content through File Manager or FTP, your control panel automatically sets the appropriate access permissions for files & directories.

* To rename a file or directory, hover on one of the icons which displays the ‘Rename’ text. Type in a new name & click OK.

* To copy or move a file or directory to another location, select the required file or directory using the appropriate check box, & click Copy/Move. Specify the destination for the file or directory to be copied or renamed to, then click Copy to copy, or Move to move it.

* To update the file or directory creation date, click Change Timestamp. The time stamp will be updated with the current local time.

* To remove a file or directory, select the corresponding check box, & click Remove selected icon. Remove Selected. Confirm removal & click OK.

3) a. Publishing Sites from Microsoft FrontPage:

Microsoft FrontPage deals with two kinds of Web sites: disk-based & server-based. In short, a disk-based site is a FrontPage Web site you create on your local hard disk & then later publish to a Web server. A server-based site is one you create & work with directly on a Web server, without the extra step of publishing. Here’re the instructions on publishing only disk-based web sites.

You can publish disk-based web sites either through FTP or HTTP. The server your account is hosted on is running FrontPage Server Extensions, hence you would publish your site to an HTTP location. For example: http://your-domain.com/MyWebSite. If your server supports FTP, you would publish to an FTP location. For example: ftp://ftp.your-domain.com/myFolder.

After publishing, you can manage your site through FrontPage Server Extensions.

To access FrontPage Server Extensions management interface:

1. Log in to Plesk.
2. Click the domain name you need.
3. Click FrontPage Management in the Hosting group.
4. According to the Microsoft FrontPage support settings of the domain, one of the following icons will appear next to Add New FrontPage Subaccount:
   • Click FrontPage WebAdmin to manage a site, which is not protected by SSL.
   • Click FrontPage-SSL WebAdmin to manage an SSL-enabled site.
5. Type your FrontPage administrator’s login name & password, & click OK.

For instructions on using FrontPage server extensions, see online help (FP WebAdmin > Help) or visit Microsoft web site.

3) b. Publishing Sites with Adobe Dreamweaver:

Before publishing a site from Dreamweaver, you need to define the site properties, that is, you need to tell Dreamweaver where your site files are located on your computer, & to specify the server to which you want to publish the site.

1. To define a site in Dreamweaver:
2. From the Site menu, choose New Site. The Site Definition screen opens.
3. Click the Advanced tab.
4. In the Local Info category, specify the following:
   • Site name. This will show in Web browser’s title bar.
   • Local root folder. This is the folder on your computer where all of your site files are stored. For example c:\My Site
   • Default images folder. Specify the folder where your site’s graphic files are stored. For example c:\My Site\images
   • HTTP address. Specify your domain name. For example, http://your-domain.com
5. From the Category menu, select the Remote Info item.
6. From the Access menu, select the FTP option. Most likely, your server supports publishing through FTP (File Transfer Protocol, commonly used for transferring files over the Internet).
   • FTP host. Type your FTP host name without the ftp:// prefix. For example, your-domain.com.
   • Host directory. Specify the directory on the server where your site will reside. In most cases, this is httpdocs.
   • Login & password. Specify the login name & password for access to the FTP account.
   • Use passive FTP. Select this option only if your computer is behind a firewall.

Specify the following settings:

7. To ensure that you specified the correct login & password, & that Dreamweaver can connect to the server, click the Test button.
8. To save the settings, click OK.

Now to publish your site:

9. Open your site in Dreamweaver.
10. From the Site menu, select the Put option (or press Ctrl+Shift+U simultaneously), this will make the files to be published over the server.

Web Hosting Support Systems

We previously discussed the use of web hosting billing systems and the role that they play in the running of a web hosting business. This time we will be leading off from what was said about web hosting support systems, and just how they are able to effect the running of a web hosting business and the perception that customers may get of a web hosting business that is using a support system. Support systems are used by web hosting companies to manage the trouble tickets which clients may open with them for one reason for another; as well as support requests, support systems, which can otherwise be known as helpdesks, are also used by web hosting providers to handle any sales or billing enquiries that customers may have regarding their existing web hosting account or other hosting products that they are looking into buying. As well as having the management capability in the form of tickets, most web hosting support systems also come with a live-chat client built in which in-turn allows web hosting companies to hold real-time text chats with visitors to their websites over the internet; in some cases this is used as an alternative method of support to telephone services, although some customers still demand that they be able to contact their web hosting provider over the phone when they have an enquiry regarding their web hosting service.

What are the most commonly used support systems?

The answer to this question depends on what kind of support system you wish to use; it is important to note that most web hosting billing applications now come with a helpdesk built-in which will handle all your tickets and requests, although advanced features such as staff management and staff assignment of tickets may not be available since such helpdesks are normally much more basic than what you would get from a fully blown application. If you are looking for a fully fledged support application then you will want the application concerned to be able to offer you the features that you need with the eye for extra expansion if needed; one of the main applications used in this case is Kayako Support Suite.

How do most ticket based systems work?

Most ticket based systems work in the way that the application itself is designed to monitor the email inboxes which you tell it to keep an eye on; in most cases this is done with a cron job and new emails are fetched at a set time interval - emails can be fetched automatically if you setup email forwarders under your domain name which will then forward any emails to the relevant addresses to your chosen support application. In the case that your chosen application comes with a live-chat add-on then this can be easily used by embedding some simple HTML code into your web pages which your customers can then click on; they will then be forwarded to your support system where they will then be able to talk to you in real time over the internet. In the case where messages are piped into the ticket system, they will be answered by your web hosting provider’s support team.

Advantages of Using a Web Hosting Support System

Web hosting support systems allow web hosting providers to streamline their support services so that they can focus more on key support areas, and the features which are provided in more advanced applications allow companies to focus more on their targets rather than only providing customers with one set level of support that may not be the most desirable. Support requests can also be managed in a more practical way to ensure that they are responded to in an acceptable period of time. As a web hosting provider you will be able to offer your clients an easier way of contacting you besides basic emails and telephone support, which will in-turn boost your customer satisfaction. Other advantages that using a web hosting support system may be able to offer you and your web hosting business could include:

• Better customer interaction - since most web hosting support systems are now ticket based, they make use of web interfaces as well as piped emails to ensure that your customers can communicate with you in at least two different ways when it comes down to their active support tickets - although you can only communicate with your customers used the web administration interface that is provided with most web hosting support systems, giving your customers the choice of two methods ensures that there is choice for them which will encourage better customer interaction when it comes down to any enquiries or issues that they may have
• Faster response times - with the use of a web hosting support system, you are able to respond to your customer’s enquiries or issues in a faster manner than if you were using standard emails since a unique ID is assigned to the ticket which will then allow you to chase it up easily in the future of needed - and since you can setup multiple staff on a professional web hosting support system, you will be able to ensure that there will always be at least one person available to answer any trouble tickets which customers may submit to your support system, because it is important to remember that there can’t always be one person sitting at the computer waiting for support tickets
• Allows for ranking - when your customers open new support tickets they will be asked to rank their ticket based on their importance, i.e. whether it is a matter of low priority or one which requires immediate attention from you or your support team - by doing this you are able to sort out the issues which are going to be causing major problems in the short term for the person that has submitted the ticket as well as the other users who may be hosted on the same server as them - however, this kind of system isn’t fool proof and is open to abuse from customers who just want their basic issues dealt with quickly.

As you can see, by investing in a web hosting support system, you are able to bring many advantages to your web hosting business not only in terms of how it is managed but also how customers see you as they will think that you are more professional if you are dealing with them in a more personal manor. Web hosting support systems are very easy to use, both from the administrator and client sides, meaning that they are a worthy investment for a web hosting business of any size; at the end of the day your main aim should be customer satisfaction, and by interacting with your client base in this way you should be able to ensure customer satisfaction.

Okay, so what’s the catch?

Although it may seem like a worthy idea of adding a web hosting support system to your support infrastructure, the most professional applications do cost money which is one thing which puts many businesses off from using separate applications. If you’re already paying for a web hosting billing system then you may find that it already has a built in helpdesk feature which is more than appropriate for the needs of small web hosting businesses; if you are a medium to large sized business then if you aren’t able to invest a small amount of money into an external support desk application then you may want to re-consider your business model. As a web hosting provider, you may also experience the following disadvantages when using a web hosting support system:

• Amount of staff - if you are running a one-man-band then there really is no point in purchasing a more advanced web hosting support system as you will only notice the real advantages that are provided by such applications if you are employing quite a few people to help you run your web hosting business - in the case that you are a one-man-band then you should consider using the helpdesk which is built in your web hosting billing application as this is more likely to provide you with the right level of service that you need from such an application and will also offer your customers the same level of functionality client-side
• Cost - it is important to note that licenses for most web hosting support systems can be either rented monthly or can be purchased outright at a higher cost - for a smaller web hosting business it would obviously be recommended that you only rent your web hosting support system to begin with since you may not always know whether you are going to continue with your business for the long term - larger businesses should be able to stomach the higher costs which are involved in purchasing a license for a web hosting support system outright and if they aren’t able to do this then there is something wrong with their business model
• System requirements - as with any application or software package, most web hosting support systems have basic demands from your web hosting server in terms of hardware as well as the software which you have installed - for example, most applications state that the more you use the application the higher the resources you will need your server to have, whereas in terms of pre-installed software these requirements are normally down to the latest version that is available as well as the standards which the support system concerned has been coded to - obviously, such requirements will differ between applications.

In most cases web hosting providers will find that they will just have to swallow the disadvantages that may come from using a web hosting support system since at the end of the day, customer satisfaction should be the first concern for any legitimate web hosting business. As many web hosting companies are now using some sort of support system, it is up to the other web hosting providers to keep up with them in terms of what they’re able to offer customers.

In conclusion, web hosting support systems now form part of the support structure of many web hosting providers to enable them to offer their customers a higher level of service than they would otherwise receive. As there is always going to be one web hosting support system available to meet the needs of different companies, every web hosting company will always be using some form of support helpdesk. As a business, if you are unable to afford a full on web hosting support system then you can always make use of the helpdesk that you may have built into the existing billing application that you are using for your business; but don’t forget, such licenses can always be rented on a monthly basis if you don’t wish to purchase a license outright. As there may be more features built in to your chosen application, such as a live-chat add-on, then you will probably see your chosen application as a worthy investment.

UK Web Hosting Company

For businesses and individuals whose websites are aimed at a UK based audience, using a UK web hosting company is important to ensure that they receive a high search engine ranking for search terms related to their website in UK search results. Although UK basedw web hosting tends to cost more than web hosting that is based in other parts of the world, UK based web hosting if worth that extra cost for businesses and individuals who want to get their websites into the top ranks for local search terms related to the content or purpose of their website. UK web hosting companies tend to provide the same level of support and customer service that you would find provided by US based webhosting providers, although the prices for such web hosting packages may be greater and you may find that their web hosting support is outsourced to a specialist support provider for one reason or another. Anyone can purchase a UK web hosting package from a UK web hosting company, but it isn’t worth paying the extra cost if you aren’t going to be aiming your website at a UK based audience. You will also find that UK server connections may not necessarily be as fast as server connections in other parts of the world are.

UK web hosting costs more than US based web hosting because of many different factors, none of which can be changed in any way to make the cost of UK based web hosting cheaper. If you want to have your website displayed high in UK search listings if for example you are aiming it at a UK based audience, then you will probably find that paying a premium for UK based web hosting will be beneficial to you if anything. Some of the factors that can effect the cost of UK web hosting include:

• VAT - a majority of UK web hosting companies include the cost of VAT within the overall price of their products, whereas some add it on top of the prices that they set out for their web hosting products - either way, VAT is something that can increase the cost of UK web hosting packages by quite a bit
• bandwidth - data centres and colocation providers like to charge UK web hosting providers more for the bandwidth they use than they would be charged in the USA, and since each web hosting package needs to make use of bandwidth in order to pass traffic through, it is one of the highest costs incurred on a UK web hosting package
• disk space/server colocation - server colocation in the UK costs alot more than in the USA, and since UK web hosting companies host their servers in professional UK based data centres, the cost of a UK web hosting package can rise because of the cost of colocating a server
• support - if the UK web hosting company that you are using provides UK based support, then their web hosting packages are going to be more expensive because UK based web hosting support comes at a high cost.

Because these different factors can have a large effect on the price that you pay for UK web hosting, it is important that you find a UK web hosting company that can suit your needs. If you aren’t aiming your website at a UK based audience then you won’t need to consider UK based web hosting but can instead use a US based web hosting solution.

Read the rest of this entry »

Error

PHP Parse error: syntax error, unexpected T_STRING

Please add the following line in the php_flag short_open_tag X in the .htaccess file and
short_open_tag = X in the php.ini file under the clients folder on the suexcec server and then check .

error error : [notice] child pid x exit signal File size limit exceeded (25.)

You are getting above error when any file get exceeded the limit of 2GB so to get it resolved you need to emptied that file.

check the files from /var/log or /usr/local/apache/logs/

Cheapest Web Hosting

It can be hard to find the cheapest web hosting package around that suits your needs perfectly, since there are many different web hosting providers offering cheap website hosting. Cheap web hosting packages themselves aren’t hard to find, since a majority of web hosting providers are now able to offer low cost web hosting plans alongside premium web hosting packages such as VPS hosting servers and dedicated hosting servers. The cheapest web hosting plans are normally based on US web hosting servers, since server hardware and bandwidth is generally cheaper in the USA than in many other parts of the world. Many cheap web hosting providers are also based in the USA, meaning that in some cases you may not be able to get support in your timezone if you were to purchase a cheap web hosting package from such a company if you’re located on another continent. However, you may find that your cheap web hosting provider has outsourced its support in order to offer you as a client 24×7 web hosting support.

Although many may think that the cheapest web hosting available is not worth the hastle since they think it will be useless and unreliable, it is quite the contrary in many cases as many cheap web hosting providers are now using high specification servers to power the cheapest web hosting accounts that they offer to clients. The cheapest web hosting packages available should only be used for the hosting of basic websites that don’t receive that many visitors, or for development purposes since you shouldn’t expect any high level of reliability with your cheap web hosting package. In order to make a profit on cheap web hosting plans, web hosting providers have to try and accommodate many cheap web hosting accounts on one single server, meaning that if there are multiple accounts with high resource usage, you may find that your cheap web hosting plan doesn’t run as fast or isn’t as reliable as you would like it to be.

Cheap web hosting is normally based in the USA because of the lower cost of bandwidth and server hardware over there, meaning that if you are wanting to a website that is aimed at a UK audience of one of the cheapest web hosting packages available then you should consider a UK hosting package since it could have an adverse affect on your search engine rankings and slow loading times for visitors. Although cheap UK web hosting packages are available, they are bound to be more expensive than their US based counterparts since bandwidth and server hardware for cheap web hosting is more expensive in the UK than in the USA. If you are after a worldwide audience for your website however, then you will be fine if you choose to host your website on one of the cheapest web hosting packages that is hosted in the USA, since the connections from the USA to other parts of the world are bound to be faster than from the UK to different continents.

Read the rest of this entry »