32 Common Questions about Web Hosting
A website and web hosting is the backbone of your online business. Though the criterion for marketing is fully functional, but if the web hosting service gives the bad performance, it can destroy your online business completely.
Here are some important questions listed on critical issues that you should ask the web hosting provider before signing up with them.
Disk Space: Determining the need of disk space is much important, when choosing a web hosting solution. You should also think about a future expansion, so ensure that you don’t hit your disk space limits at a later stage.
- How much disk space will you get ?
- Can disk space be upgraded at a later stage ?
- What is the maximum disk space limit ?
Bandwidth: Most of the uk web hosting companies limit the data that can be transferred and this may prove to be an obstacle if your website is expected to have a large number of visitors.
- Is there any limit on the data transfer ?
- What kind of data can be transferred ?
E-mail Accounts: Most of the web hosting companies allow websites to use email clients to check their email. They support both POP and IMAP, and offers SMTP server via which you can connect to the server and send out an e-mail to your customers. POP 3 e-mail is the most popular, because it means that your mail can be viewed from any web browser and Outlook. It is important for businesses to get a cheap web hosting plan that offers multiple email accounts.
- How many email accounts can I create ?
- How many emails can I send per hour/day ?
- What will be the size of mailbox in different packages ?
- What will be the maximum size of attachment ?
Domain Names: Hosting becomes necessary only when you give a name for your website (ie. domain name). You can get a domain name registered by one of the many domain registrars and then connect the domain name to a particular hosting company. Alternatively, if your web hosting provider offers domain name registration, you can get it registered through them. However, first compare the domain registration price with other domain registrars.
- Do you offer domain name registration ?
- What is the cost to register a generic domain name ?
Control: It is very much important to have a better control on your website, which is only possible through an advanced web hosting control panel. The most preferred web hosting control panels are cPanel and Plesk.
- Which control panels do you offer ?
- Is the control panel charged extra ?
E-commerce: If you are planning to start an ecommerce website, you must ask the following things.
- Do you offer SSL certificates ?
- Do you offer shopping carts ?
Website Design: This is the part where you create your own professional website. Either you can hire a web designer to design a website or you can do it yourself with the help of a Site Builder. Most of the web hosting companies offer Site Builder for free.
- Do your offer a Site Builder ?
- Which Site Builder do you offer ?
- Is it charged or free ?
- Do you offer website templates with the Site Builder ?
Cost: This is one of the most important factor to be considered. Be sure about what you pay for. Ask them if you think there is a hidden cost.
- What is the total cost for hosting ?
- How is the billing cycle ? Monthly, Quarterly, Semi-annually or Annually ?
- Are there any maintenance charges ?
- Are there any other extra charges ? If yes, what are they ?
Security: A good web hosting provider is that which does not install unwanted programs, who maintains dual firewalls (ie. hardware and software firewall), fixes loop holes as soon as they are addressed. The servers they offer must be located in remote locations with regular backups that are placed in multiple locations (ie. data center). This ensures that your site is protected from hacking attempts, server issues, power failures and other possible issues.
- What kind of protection do you offer ?
- Do you offer hardware firewall ? If yes, how much is it charged ?
- What are the security measures taken to prevent hacking attempts and DDos attacks ?
- Do you offer an offsite backup plan ?
Support: The customer and technical support is one of the important decisions that need to be taken. Would you want to wait for hours to get your issues addressed by the support team. Would you like to face a financial loss just because your website was down for 24 hours and the technical support was not available.
- Do you offer customer and technical support ?
- What are the different channels through which support is offered ?
- Is support available for 24/7 ?
- What is the maximum response time to answer a ticket ?
- Is technical support charged extra ?
It’s really not as complicated as it seems. You just have to make sure about the things you want from a web hosting company and ensure that the company meets your requirements. With hundreds of uk web hosting companies offering various hosting plans, it might be worth doing a little research and find the best company to avoid the later issues.

